Words are the best communication. I like to write and share about my passion, experience and story.
Life is all about making decisions. If you are in a situation that you must make a decision to proceed with the journey, you must make a decision, despite the circumstances and consequences. In life, when there are issues that affect the journey, the tough decision has to be made in order to continue the journey.
In property investment, the economic downturn has affected homeowners and investors on their investment decision. Selling to buy can be tough and selling at loss is painful.
In migration, coping with the visa refusal decision can be tough and the decision to leave Australia or appeal lies on the eagerness and the strength of the applicant.
I am Ernest Ng, my job is to assist you to make a decision in life. And I want to make sure that the decision that you make is the right one and will bring you to more opportunities in life.
Business is all about relationship and the people who in the business take the call. The character of the business owner often determine the direction of the business.
Today, I have a story to tell. We finished our end of month at 12.30pm and I have chaired the sales meeting for the week. I am expecting a settlement of a property before 2pm, all the keys and gifts are ready for the buyer.
Time flies and it is 2.30pm, no calls, no emails and I have took the initiative to contact the seller settlement agent. It is Thursday, 29/3, one day before the Easter long weekend (I would assume everyone is in the holiday mood), the seller settlement agent picked up the call and said the settlement is delayed. Alright, let's get the key and gifts back and keep in the cupboard.
Guess what?! The buyer came to the office and ask for key. Obviously no key for them, but they have left their current rental and have no where to go on the weekend. So, what's next? Two possible options, 1) the seller can grant them a prior possession 2) they have to move back to their rentals
It's a long weekend and public holiday and they might have no where to go. There is no communication to the poor buyer at all, and no one is there to help them. I quickly make a phone call to the seller and would like to obtain the seller's approval for prior possession. Next, draft the prior possession contract and get them in before the weekend.
In fact, I can choose not to help them as the delayed settlement has nothing to do with the seller or the real estate agent. It has more work for us to do. Again, we are in the industry, we are in the business, and we are trying to help.
I am sharing this story as I know if we have more compassion and caring to our clients, we are doing the business beyond our responsibilities. There is a line to draw, stay within our boundary or trying for extra miles.
Food for thoughts?
At the 2nd day of February, two properties leased and we are happily writing the addresses on the board.
January flew off brightly and we have blossomed from all the seeds that we planted. The best results come from hard work, and all listings turn into sales, all managements turn into lease agreement.
From excess supply, rental properties in Perth, especially in the good school zones are now renting out like hot cake. Typical example, we have a listing in Harrisdale, leased out within one week with three applications, it is not merely good luck, but hard work.
In the sales side, multiple offers presented and turn into contract. Results are good and yet we are grateful of our results.
With a humble heart, we are calling for more business in both sales and rental, we need more properties. Contact me if you are keen to lease, rent, sell or buy real estate.
Austpro Migration and Austpro Properties have officially entered into 2018. Or should I said, everyone is entering the year!
With plan, action and strategy, we strive off our book with offers, contracts, negotiation, challenges and hurdles. We know to succeed, there is no easy way. All we need are persistence, hard work and strength.
Walking to the office and see hardworking staffs, helpful colleagues and great momentum. It motivates me to do well and even better this year.
Let's get the job done and towards a better year!
2017 will not be the same without all of your support.
With a grateful heart, I would like to thank all of your support in both of my businesses. Without the support, encouragement and trust, Austpro Properties and Austpro Migration will not succeed and grow.
Every person that we met, every listing that we signed, every offer that we concluded, I say thank you for the opportunity to hand your most valuable asset to us.
To every visa applicant, migrants and friends, thanks for entrusting us on managing your immigration matter, thanks for choosing us to act on your behalf to deal with the complication of skill assessment, request from case officer and the tribunal.
2018 will be a better year, let's move forward stronger and better.
Ernest Ng. WA's Licensed Real Estate Agent. MARA's Registered Migration Agent