Words are the best communication. I like to write and share about my passion, experience and story.
Business is all about relationship and the people who in the business take the call. The character of the business owner often determine the direction of the business.
Today, I have a story to tell. We finished our end of month at 12.30pm and I have chaired the sales meeting for the week. I am expecting a settlement of a property before 2pm, all the keys and gifts are ready for the buyer.
Time flies and it is 2.30pm, no calls, no emails and I have took the initiative to contact the seller settlement agent. It is Thursday, 29/3, one day before the Easter long weekend (I would assume everyone is in the holiday mood), the seller settlement agent picked up the call and said the settlement is delayed. Alright, let's get the key and gifts back and keep in the cupboard.
Guess what?! The buyer came to the office and ask for key. Obviously no key for them, but they have left their current rental and have no where to go on the weekend. So, what's next? Two possible options, 1) the seller can grant them a prior possession 2) they have to move back to their rentals
It's a long weekend and public holiday and they might have no where to go. There is no communication to the poor buyer at all, and no one is there to help them. I quickly make a phone call to the seller and would like to obtain the seller's approval for prior possession. Next, draft the prior possession contract and get them in before the weekend.
In fact, I can choose not to help them as the delayed settlement has nothing to do with the seller or the real estate agent. It has more work for us to do. Again, we are in the industry, we are in the business, and we are trying to help.
I am sharing this story as I know if we have more compassion and caring to our clients, we are doing the business beyond our responsibilities. There is a line to draw, stay within our boundary or trying for extra miles.
Food for thoughts?
Ernest Ng. WA's Licensed Real Estate Agent. MARA's Registered Migration Agent